Refund policy

Returns & Refund Policy

At PunchDoll™, we want you to be happy with your purchase. If you’re not satisfied with your order, you may request a return within 30 days of delivery.

30-Day Returns

To be eligible for a return, your item must be returned in its original condition and include all original components and packaging. Returns must be requested within 30 days of the date your order was delivered.

To start a return, contact us with your order number and reason for the return. Please do not send an item back before receiving return instructions from us.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your PunchDoll™ arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos of the issue. We’ll work with you to make it right.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method. Please allow several business days for your bank or card provider to process and display the refund.

Original shipping charges, if applicable, are non-refundable unless the item arrived damaged, defective, or incorrect.

Return Shipping

Unless your product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Exchanges

If you would like a different PunchDoll™ color or variant, contact us and we’ll let you know the available exchange options.

Contact Us

Have a question about a return or refund? Contact our customer support team and include your order number so we can assist you as quickly as possible.